Privacy Policy

Last updated — October 2026

1. Who we are

GWS Build Pty Ltd ("we", "us", "our") is a locally owned and operated residential building company located at 18/12-20 Lawrence Drive, Nerang QLD 4211, Australia. This Privacy Policy explains how we handle personal information when you visit gwsbuild.com.au or contact us, in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

2. Information we collect

We only collect the information we need to respond to you and manage our business. This may include:

• your name, email address and phone number, when you submit our contact form or contact us directly;
• details of your project enquiry (for example, the type of build you are considering);
• basic usage information collected by your browser when you visit our website.

3. How we use your information

We use the personal information we collect to:

• respond to your enquiries and provide quotations;
• plan, deliver and manage building projects;
• communicate with you about your project;
• meet our legal and contractual obligations.

We do not sell, rent or trade your personal information, and we do not share it with third parties except where it is necessary to deliver your project (for example, with consultants and certifiers engaged on your build) or where we are required by law.

4. Storage and security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss and unauthorised access. Information is stored securely and destroyed or de-identified when it is no longer required.

5. Access and correction

You may request access to the personal information we hold about you, or ask us to correct it, at any time. To make a request, contact us using the details below. We will respond within a reasonable time.

6. Cookies

Our website uses a small preference cookie to remember when you dismiss the cookie notice. For details, please see our Cookie Policy.

7. Links to other websites

Our website does not contain advertising or third-party tracking. If you follow a link from our site to another website, we encourage you to review that website's own privacy policy.

8. Marketing communication

We do not send marketing emails, newsletters or promotional material through this website, and we will not add your details to any mailing list without your explicit consent. If you have engaged us for a project, we may contact you with updates about that project — that communication is part of the service, not marketing, and it stops when the project ends.

9. Complaints

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please complain to us directly using the contact details below. We will acknowledge your complaint within a reasonable time and work with you to resolve it. You also have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

10. Contact us

For any questions about this Privacy Policy or how we handle your personal information, contact us at services@gwsbuild.com.au.